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Human Resources
FLSA Designation: Exempt
May, 2005

CHIEF INFORMATION SYSTEMS OFFICER

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION
Under administrative direction of the City Treasurer/Director of Finance and Information Systems, directs, manages, supervises, and coordinates the activities and operations of the Information Systems Division within the Finance and Information Systems Department including administering the City’s telephone, e-mail, voicemail, and computer systems; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible and complex administrative support to the City Treasurer/Director of Finance and Information Systems.

IDENTIFYING CHARACTERISTICS
The Chief Information Systems Officer is considered a Division Manager with responsibility for the management of a Division that includes several line areas/sections or functional work groups of significant depth and complexity. Responsibilities include overall administration and implementation of a Division including development of Division objectives and design and implementation of supporting units, programs, processes, policies, and/or procedures to successfully achieve those objectives. A Division Manager is also responsible for the development, administration, and control of the associated budget(s).

REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

  1. Assumes management responsibility for assigned services and activities of the Information Systems Division including designing, implementing, and administering City-wide and departmental information technology activities; manages, upgrades, and directs the installation, operation, and maintenance of information technology hardware and software; manages and maintains data and equipment security; administers and provides ongoing technical support and training for City staff.
  2. Coordinates and participates in the development, implementation, and maintenance of the City-wide geographic information system (GIS); provides for maintenance of the Police Department’s information technology systems; oversees and participates in the development and maintenance of the City web page and firewall.
  3. Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures including those related to maintenance of software and hardware, programming, and system design.
  4. Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels.
  5. Plans, directs, coordinates, and reviews the work plan for the information technology staff; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems.
  6. Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
  7. Oversees and participates in the development and administration of the Division’s annual budget; participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; implements adjustments.
  8. Participates in planning and research to develop improved automated capabilities and to develop both short and long range technology plans; confers with City departments to evaluate information needs; researches, develops, evaluates, and recommends new technological solutions.
  9. Confers with vendors and assists departments in assessing applicability to City’s standards and needs; evaluates and purchases all information technology hardware; ensures cost effectiveness and compatibility with existing systems; serves as liaison between vendors, purchasing, and City departments; negotiates with vendors to purchase information technology hardware and software.
  10. Administers, installs and upgrades all computer, network, phone, printer, software, and technology related systems; manages, upgrades, and directs the installation, operation, and maintenance of information technology hardware and software including phone switches and data radio.
  11. Designs, coordinates, and implements indoor and outdoor fiber plant.
  12. Directs and coordinates assigned activities at special events including filming special events; sets up audio, visual, and multi-media systems.
  13. Serves as the liaison for the Information Technology Division with other divisions, departments, and outside agencies; negotiates and resolves sensitive and controversial issues.
  14. Serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence.
  15. Provides responsible staff assistance to the City Treasurer/Director of Finance and Information Systems; conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to information technology programs, policies, and procedures as appropriate.
  16. Attends and participates in professional group meetings; maintains awareness of new trends and developments in the field of information technology; incorporates new developments as appropriate.
  17. Responds to and resolves difficult and sensitive citizen inquiries and complaints.
  18. Performs related duties as required.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operational characteristics, services, and activities of an information technology program. Principles and practices of program development and administration. Principles and practices of municipal budget preparation and administration. Principles of supervision, training, and performance evaluation. Pertinent federal, state, and local laws, codes, and regulations. Principles and practices of computer systems design, operation, administration, and control. Personal computer hardware and software, network systems and peripheral equipment. Data-communications and telecommunications systems. Current hardware and software supply sources, pricing, and quality. Methods and techniques for record keeping. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Ability to:
Oversee and participate in the management of a comprehensive information technology program. Oversee, direct, and coordinate the work of lower level staff. Select, supervise, train, and evaluate staff. Participate in the development and administration of division goals, objectives, and procedures. Make adjustments to operating procedures as necessary to improve organizational effectiveness. Prepare and administer large program budgets. Prepare clear and concise administrative and financial reports. Analyze user needs and develop cost effective solutions utilizing appropriate technology. Manage the installation, maintenance, and repair of telecommunication and data communication equipment and software. Manage the development and conduct of extensive user training programs. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Research, analyze, and evaluate new service delivery methods and techniques. Interpret and apply federal, state, and local policies, laws, and regulations. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Adapt to changing technologies and learn functionality of new equipment and systems. Operate, maintain, and repair diverse technologies and applications. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
A Bachelor’s degree from an accredited college or university with major course work in computer science, information systems, or related field.

Experience:
Six years of increasingly responsible information technology experience including two years of administrative and supervisory responsibility.

License or Certificate:
Possession of an appropriate driver’s license.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office environment with some travel to different sites; incumbents may be required to work extended hours including evenings and weekends and may be required to travel outside City boundaries to attend meetings.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

Human Resources Division   
   (925) 516-5191
150 City Park Way   
TTD
   (925) 516-5409
Brentwood, CA 94513  
  (925) 516-5446