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Human Resources
FLSA Designation: Non-Exempt
May, 2005

SENIOR WATER SERVICE WORKER

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION
Under direction of assigned supervisory or management staff, leads, oversees, reviews, and participates in the more complex and difficult work of staff responsible for a variety of field service duties including meter reading, inspection, maintenance and customer service oriented work related to the water distribution system; reads meters on an assigned route either manually or by radio-read equipment; performs duties related to a full range of service orders including to turn meters on/off, perform re-reads, and replace lids at customer request; performs underground water system maintenance work; ensures work quality and adherence to established policies and priorities; ensures quality customer service to City consumers; and assists in various department functions as assigned.

IDENTIFYING CHARACTERISTICS
This is the advanced journey level class in the Water Service Worker series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. Employees perform the most difficult and responsible types of duties assigned to classes within this series including the more technical meter repair and billing information collection systems maintenance and providing lead supervision to assigned staff. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility.

REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

  1. Leads, plans, trains, and reviews the work of staff responsible for a variety of field service duties including meter reading, inspection, maintenance and customer service oriented work related to the water distribution system.
  2. Trains assigned employees in their areas of work including meter reading methods, procedures, and techniques.
  3. Supervises the use, care, and operation of meter reading tools and equipment including radio read equipment.
  4. Operates and is proficient with the use of PDA’s or hand held computers to receive and close out work-orders in the field as necessary.
  5. Verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications; ensures adherence to safe work practices and procedures.
  6. Reads meters on an assigned route either manually or by radio-read equipment; uploads and downloads information into radio read and/or hand held devices; troubleshoots radio read issues with vendor as required.
  7. Inspects meters and lines for damage or leaks; installs and exchanges water meters; repairs minor leaks; replaces meter lids; reports inoperative or damaged meters, bypassed meters and related problems; clears or reports meters obstructed by landscaping; prepares service requests as necessary.
  8. Investigates unusual readings and customer complaints regarding high bills, taste and odor, and pressure related problems; re-reads meters as necessary; resolves problems or prepares work orders for follow-up.
  9. Performs customer service duties in the filed as necessary including service turn-ons and turn-offs and hanging door hangers related to service and delinquent accounts; follows-up on previous shut-offs as necessary.
  10. Performs and trains staff on conducting basic laboratory tests related to water quality and customer service.
  11. Performs a variety of duties related to water meter accounts; inspects water meter installation and assigns meter numbers to accounts; ensures all accounts have correct information for proper billing and accurate measurement of usage; updates accounts as necessary.
  12. Enforces City ordinances pertaining to water quality and hydrant meter billing and use requirements.
  13. Orders and maintains sections inventory, supplies and equipment; ensures section is adequately stocked.
  14. Participates in the preparation of the annual budget; reviews monthly expenditures and authorizes purchase invoices; estimates and secures meters, materials and equipment required for water meter projects.
  15. Prepares and maintains a variety of written reports and computerized records; reads maps and reviews plans.
  16. May assist in the repair and maintenance of water production and distribution lines and facilities, including water services as well as other municipal facilities.
  17. Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
  18. Performs related duties as required.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operations, services, and activities of a meter reading program. Principles of lead supervision and training. Advanced methods and procedures for troubleshooting, installing, testing and replacing water meters. Procedures for water utility billing. Advanced methods and techniques of reading water meters, including remote monitoring. Principles and practices of water quality testing and water production. Operational characteristics of meter reading devices and related tools and equipment. Geography of assigned route and location of meters. Principles and practices of customer service. Basic mathematical principles. Principles and practices of record keeping. Practices of street, underground facilities and landscape maintenance. Local utility laws, codes and regulations. Tactful and courteous methods of dealing with the public. Occupational hazards and standard safety precautions necessary in the work place Office procedures, methods, and equipment including computers and applicable software applications.

Ability to:
Lead, organize, and review the work of staff. Interpret, explain, and enforce department policies and procedures. Perform maintenance, repair and installation of water meters and water production facilities. Read and accurately record water meter readings. Upload and download information into radio read and hand-held devices. Maintain accurate and up-to-date records. Respond to public inquiries, requests for service and complaints in a tactful, courteous manner. Independently work in the field performing utility service duties. Identify and report meter discrepancies or malfunctions. Operate desktop and laptop computers and software associated with area of assignment. Work independently in the absence of supervision. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
Equivalent to the completion of the twelfth grade.

Experience:
Three years of experience performing duties comparable to a Water Service Worker II with the City of Brentwood.

License or Certificate:
Possession of, or ability to obtain, an appropriate driver’s license. Possession of a Grade II Water Distribution Operator certificate issued by the State of California Department of Health Services.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Office and field environment; travel from site to site; exposure to noise and all types of weather and temperature conditions; exposure to hazardous traffic conditions; work in or around water; work and/or walk on various types of surfaces including slippery or uneven surfaces and rough terrain.

Physical: Primary functions require sufficient physical ability and mobility to work in a field environment; to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; to lift, carry, push, and/or pull moderate to heavy amounts of weight; to operate assigned equipment and vehicles; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

Human Resources Division   
   (925) 516-5191
150 City Park Way   
TTD
   (925) 516-5409
Brentwood, CA 94513  
  (925) 516-5446