|FLSA Designation: Non-Exempt
COMMUNITY DEVELOPMENT TECHNICIAN
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
Under general supervision of assigned supervisory or management staff, performs a variety of technical, programmatic, administrative, advanced clerical, and routine staff and analytical duties requiring the application of specific program knowledge and administrative, secretarial, and clerical skills in support of assigned division, program, or function within the Community Development Department; assumes on-going programmatic duties and responsibilities specific to area of assignment, which may include building, planning, redevelopment, economic development, and/or housing; participates in coordinating assigned programs, projects, and services with other City departments, divisions, and outside agencies; and provides specialized departmental or program information and assistance to City staff and the general public.
The Community Development Technician is the full journey level technical support classification in the Community Development program support class series. Positions allocated to this class are responsible for providing programmatic and administrative support services to a division, program, or project within the Community Development Department. Community Development Technicians work on projects of diverse scope and moderate to intermediate complexity involving evaluation of various factors. This class interacts regularly with the public and a wide variety of people across the organization, and provides strong support and problem solving to others. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. This classification is distinguished from the Senior Community Development Technician in that the latter provides lead supervision to assigned staff and is assigned tasks that require more experience. This classification is distinguished from the Community Development Specialist in that the latter is responsible for performing paraprofessional duties within the area of assignment including responsibility for a functional area.
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
General Duties (when assigned to any position):
- Performs a variety of technical, programmatic, administrative, and advanced clerical duties requiring the application of specific program knowledge and administrative, secretarial, and clerical skills in support of a division, program, or function within the Community Development Department; assumes responsibility for specific program area duties; provides assistance in administrative and operating programs as assigned.
- Serves as primary contact, liaison, and resource for assigned functions and programs with other City staff, the general public, and outside agencies and organizations; provides customer service by responding to inquiries by phone and at the counter; responds to requests for information and assistance regarding City policies and application procedures; assists the public and other City staff in interpreting and applying City policies and procedures; researches information related to City and departmental policies and procedures; explains, justifies, and defends programs, policies, and activities; works cooperatively with property owners, contractors, architects, developers, engineers or their representatives to resolve questions.
- Conducts a variety of studies and research for assigned area; collects, compiles, and reviews information from various sources on a variety of specialized topics related to program area of assignment; participates in the preparation of reports that present data, identify alternatives, and make and justify recommendations.
- Performs a variety of special projects and assignments in assigned area including the project processing functions and implementation and coordination of assigned program components and projects; assumes responsibility for the administration of assigned program; assists with the development of policies and procedures; obtains resources; implements programs and monitors activities.
- Verifies and reviews materials, applications, records, and reports for completeness and conformance with established regulations and procedures; applies applicable policies and procedures in determining completeness of applications, records, and reports; provides information and forms; collects and processes appropriate information.
- Maintains calendar of activities, meetings, and various events for assigned projects, programs, and staff; coordinates activities with other City departments, the public, and outside agencies.
- Establishes and maintains various filing systems, schedules, records, and other reference materials; files correspondence, reports, and bulletins; log reports, applications, and/or telephone calls; maintains records related to specific area of assignment.
- Prepares and proofreads a wide variety of reports, letters, memoranda, correspondence, agreements, agenda items, statistical charts, and other documents and material; types from rough draft, verbal instruction, or transcribing machine; independently composes documents related to assigned area of responsibility.
- Operates a variety of office equipment including copiers, facsimile machine, and computer; utilizes various computer applications and software packages; inputs, maintains, and utilizes data to develop reports using spreadsheet software; manages assigned database; maintains and generates reports from a database or network system; creates, formats, and revises charts, graphs, flowcharts, worksheets, booklets, brochures, and forms using word processing, desktop publishing, and other computer applications; organizes and maintains disk storage and filing.
- May arrange and coordinate meetings, workshops, and training sessions for various groups, boards, and committees; prepares “e-packets”, agendas, resolutions, staff reports, and works with assigned boards or commissions; attends meetings and takes, transcribes, and assures proper distribution of minutes.
- May recommend improvements in work flow, procedures, and use of equipment and forms; implements improvements as approved; develops and revises office forms and report formats as required.
- May assist in coordinating and monitoring assigned budgets and contracts; compiles annual budget requests; prepares revenue projections; recommends expenditure requests for designated accounts; monitor approved budget accounts; processes progress payments and monitors contractual expenses.
- May perform a variety of general bookkeeping and clerical accounting duties and responsibilities involved in financial record keeping and reporting for assigned area; maintain a variety of accounting records, logs, and files; verify, balance, and adjust accounting records.
- May make presentations and represent the assigned City department, division, program, or project throughout the community; represents the City in meetings with representatives of businesses, community organizations, governmental agencies, and the public.
- May monitor legislation and developments related to area of assignment; determines and monitors City compliance.
When assigned to Building:
- Reviews and evaluates plans, specifications, and applications for completeness and conformance to requirements and regulations; approves or denies project plans after performance of elementary plan checking for completeness and conformance with applicable codes; administers various bonds and coordinates with inspectors and developers; issues various types of permits; calculates and collects fees for various projects; determines types of inspection for proposed construction; coordinates inspections for inspectors; utilizes permit tracking system.
When assigned to Planning:
- Reviews and approves/denies applications for Home Occupation Permits; reviews applications for addressing and assigns addresses for commercial and residential projects; reviews new project applications for completeness and notifies applicant of additional information needed; prepares notices of public hearings for projects being processed.
- Generates site maps and other informational maps depicting a variety of information using CAD software.
- Monitors projects under construction and coordinates with other departments to ensure that conditions of approval for each project are met; conducts field inspections to review projects nearing the end of construction to ensure that conditions of approval are met.
When assigned to Redevelopment:
- Assists in the implementation of redevelopment projects and activities to revitalize, upgrade, and improve the economic and business vitality of the City; oversees project processing and implementation including to process agreements, coordinate revisions, collect signatures, manage recordation, and monitor agreement compliance.
- Assists in the development of requests for proposals.
- Assists in the preparation of plan amendments and implementation plans.
- Produces maps using AutoCad program for assigned projects.
When assigned to Economic Development:
- Provides responsible technical support to professional and management staff involved in monitoring redevelopment projects from initial contact through entitlement or to construction; assists in the development of a tracking matrix utilizing computer project management tracking software.
- Assists in the creation and maintenance of comprehensive project files for all commercial, office, and industrial projects.
- Provides information and assistance to various parties as required to process projects including City staff and consultants, applicants, and applicants’ consultants; assists developers with a variety of questions and issues.
- Participates in the development of materials and handouts for developers to use in determining City processes for projects and length of time it will take to obtain permits.
- Participates in the development of map handouts; assists in obtaining data on specific properties for developers or brokers including to research County records.
- Participates in creating and maintaining property search locator system for economic development items.
- Provides responsible technical support to professional and management staff involved in planning, organizing, and coordinating projects to support economic development efforts to attract and retain commercial, industrial, or office development.
When assigned to Housing:
- Provides responsible technical support to professional and management staff involved in the management and implementation of the City’s and Redevelopment Agency’s affordable housing programs from negotiation phase to construction of units, maintenance of units, and qualifying eligible households to participate in programs.
- Participates in the preparation and implementation of affordable housing agreements; provides information to housing developers regarding the City’s and Agency’s housing requirements.
- Provides responsible technical support to professional and management staff involved in the management of the City’s rental stock including rent establishment and collection, tenant selection and relations, maintenance needs and inspection, and creation and enforcement of rental agreements.
- Provides responsible technical support to professional and management staff involved in the management of the City and Redevelopment Agency’s housing administrative functions including re-sale controls and purchase options, mandated reporting, implementation plans, residential relocation and replacement housing plans, housing production plans, and determination of excess surplus, over concentration, and eligibility and affordability levels.
- Performs related duties as required.
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Operational characteristics, services, and activities of assigned Community Development Department functions, programs, and operational area; area of assigned may include building, planning, redevelopment, economic development, and/or housing.
Technical knowledge of business/industry principles and practices related to the area of responsibility.
Methods and techniques used in the performance of duties and responsibilities specific to the area of assignment.
Principles and practices of fiscal, statistical, and administrative research and report preparation.
Principles and procedures of record keeping.
Principles and practices used in establishing and maintaining files and information retrieval systems.
Principles of business letter writing.
Customer service and public relations methods and techniques.
Methods and techniques of proper phone etiquette.
English usage, spelling, grammar, and punctuation.
Principles, practices, and requirements used in the preparation of various documents including public notices, resolutions, and agendas.
Principles, practices, and methods of public administration including budgeting and grant administration.
General procedures, regulations, and practices in local government.
Modern office procedures, methods, and equipment including computers.
Computer applications such as word processing, spreadsheet, and database applications as well as financial and statistical software.
Pertinent federal, state, and local laws, codes, and regulations.
Perform a full range of technical, administrative, programmatic, and advanced clerical work of a general or specialized nature involving the use of independent judgment and personal initiative.
Apply technical principles and practices specific to area of assignment, which may include building, planning, redevelopment, economic development, and/or housing.
Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Understand and apply pertinent laws, codes, and regulations as well as organization and unit rules, policies, and procedures with good judgment.
Research, compile, and interpret a variety of information and make appropriate recommendations.
Participate in the preparation of a variety of administrative and financial reports.
Independently prepare correspondence and memoranda.
Exercise good judgment in maintaining information, records, and reports.
Exercise initiative and sound judgment in solving difficult and complex administrative and technical problems within established procedural guidelines.
Work independently in the absence of supervision.
Plan and organize work to meet changing priorities and deadlines.
Perform mathematical calculations quickly and accurately including to add and subtract, multiply and divide, and calculate percentages, fractions, and decimals.
Implement and maintain filing systems.
Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Compile a variety of information and records and exercise good judgment in maintaining information, records, and reports.
Deal successfully with the public, in person and over the telephone; respond tactfully, clearly, concisely, and courteously to issues, concerns, and needs.
Work cooperatively with other departments, City staff and officials, and outside agencies.
Operate and use modern office equipment including a computer and various software packages.
Use applicable office terminology, forms, documents, and procedures in the course of the work.
Type and enter data at a speed necessary for successful job performance.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Equivalent to the completion of the twelfth grade supplemented by specialized or college level course work in a professional and/or technical discipline.
Three years of responsible programmatic, technical, and administrative support experience specific to area of assignment.
License or Certificate:
Possession of an appropriate driver’s license may be required.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office environment; occasional fieldwork may be required.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; may travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.