|FLSA Designation: Exempt
WATER OPERATIONS MANAGER
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
Under administrative direction of the Director of Public Works, directs, manages, supervises, and coordinates the activities and operations of the Water Division within the Public Works Department; directs operations of the City’s potable and non potable water facilities and related programs; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible and complex administrative support to the Director of Public Works.
The Water Operations Manager is considered a Division Manager with responsibility for the management of a Division that includes several line areas/sections or functional work groups of significant depth and complexity. Responsibilities include overall administration and implementation of a Division including development of Division objectives and design and implementation of supporting units, programs, processes, policies, and/or procedures to successfully achieve those objectives. A Division Manager is also responsible for the development, administration, and control of the associated budget(s).
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
- Assumes management responsibility for assigned services and activities of the Water Division including the operations and maintenance of the City’s water production, treatment and distribution systems, reclaimed water distribution, and related programs such as SCADA and CIP projects.
- Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures.
- Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels.
- Plans, directs, coordinates, and reviews the work plan for assigned staff; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems.
- Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
- Oversees and participates in the development and administration of the Division’s annual budget; participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; implements adjustments.
- Monitors and approves equipment purchases; assists staff in developing specifications; inspects plant equipment and processes compliance.
- Provides staff assistance and technical support to the Water Divisions, City Engineering and Finance departments; conducts financial, organizational and operational service delivery studies; makes recommendations to address and resolve identified service delivery issues; assists the Director of Public Works, City Engineer and senior staff in brainstorming solutions to system problems.
- Manages the preparation of regular and special water quality reports; coordinates inspections with other City services and functions, local businesses and other government agencies.
- Assists the Director of Public Works with operating and capital improvement budgets; monitors budget expenditures; prepares project cost estimates and analysis; manages projects.
- Serves as the liaison for the Water Operations Division with other divisions, departments, and outside agencies; negotiates and resolves sensitive and controversial issues.
- Serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence.
- Provides responsible staff assistance to the Director of Public Works; conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to street maintenance programs, policies, and procedures as appropriate.
- Attends and participates in professional group meetings; maintains awareness of new trends and developments in the field of street maintenance; incorporates new developments as appropriate.
- Responds to and resolves difficult and sensitive citizen inquiries and complaints.
- Performs related duties as required.
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Operations, services, and activities of a comprehensive municipal water operations program including the City’s water production, treatment and distribution systems, reclaimed water distribution, and related programs.
Modern and complex principles and practices used in maintaining a water operations program.
Methods, practices, materials, tools and equipment common to a water operations program.
Principles and practices of program development and administration.
Modern principles, practices and techniques of water production and distribution quality assurance and operation functions.
SCADA based control systems, water quality testing methods and procedures, including qualitative and quantitative analysis.
Design, planning and development of water treatment facilities.
Cost, time and materials estimating.
Characteristics and problems involved with back-flow prevention and cross-connection control programs.
Principles and practices of bacteriological and chemical sampling techniques and mathematical analysis.
Laboratory safety standards and programs.
Occupational hazards and standard safety practices.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Principles and practices of municipal budget preparation and administration.
Principles and practices of supervision, training and performance evaluation.
Pertinent federal, state, and local laws, codes, and regulations.
Oversee and participate in the management of a comprehensive water operations program.
Oversee, direct, and coordinate the work of lower level staff.
Select, supervise, train, and evaluate staff.
Participate in the development and administration of division goals, objectives, and procedures.
Prepare and administer large program budgets.
Prepare clear and concise administrative and financial reports.
Plan, organize and coordinate a variety of water quality laboratory testing and analysis and SCADA data, including chemical and bacteriological laboratory tests, flows and residuals.
Analyze data and laboratory tests and make recommendations or take appropriate action regarding operations, corrective and preventive measures.
Read and interpret plant operations SCADA equipment.
Maintain accurate and updated logs, records and reports.
Prepare and submit comprehensive and mandated reports.
Perform plant operation and maintenance assignments.
Represent the City’s potable water functions with other governmental agencies and community groups.
Safely and effectively operate the tools and equipment used in the operations, analysis and testing of water.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Research, analyze, and evaluate new service delivery methods and techniques.
Interpret and apply Federal, State, and local policies, laws, and regulations.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
A Bachelor’s degree from an accredited college or university with major course work in business administration, public administration, or a closely related field.
Five years of increasingly responsible water operations program administration experience including three years of administrative and supervisory responsibility.
License or Certificate:
Possession of, or ability to obtain, an appropriate driver’s license.
Possession of a Grade IV Certification in Water Treatment from the California Department of Health Services is highly desirable.
Possession of a Grade IV Water Distribution Operator Certificate from the State of California Department of Health Services is highly desirable.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office environment with some travel to different sites; incumbents may be exposed to inclement weather conditions; incumbents may be required to work extended hours including evenings and weekends and may be required to travel outside City boundaries to attend meetings.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.